Here is this week’s summary for the Facebook Page: Sheltering Arms Physical Rehabilitation

+8 Fans this week (188 total Fans)

6 Wall Posts, Comments, and Likes this week (5 last week)

130 Visits to your page this week (101 Visits last week)

It gave similar stats for the fan pages for SleepBetter, EndGame PR, FightSMA, and all of the others I administer or co-administer.

I get a LOT of junk emails from social networking sites.  It’s nice to get one that, while unsolicited, is extremely useful to me!

This isn’t a complete textbook on Twitter, nor was it meant to be.  It’s merely some information to get you started.  Whether you’re just learning, or you’re a social networking pro, please be sure to follow me on Twitter, at @stevemullen!

A Primer on Twitter

While Twitter and Facebook have some similarities in what they’re used FOR (at least when it comes to business), the atmosphere at each is very different.  Using Facebook privacy settings, you can control who sees your posts.  On Twitter, everything is out in the open for all to see.  Additionally, there’s the 140-character limit to deal with on Twitter, which means posts are usually limited to a sentence or two and a link.

There is really only one type of Twitter account.  When you sign up, you have the ability to post a short bio about yourself and a link to a web site.  People tend to make the mistake of not filling these out.  They’re missing an opportunity to promote themselves that no one will begrudge them.  Advertising yourself in Twitter posts on a regular basis is generally a no-no, so plug away in the bio!

When you follow someone on Twitter, their updates show up in your “stream”, which is the list of your posts seen on the Twitter site when you click on “profile” at the top of the page.  When someone follows you, your posts show up in their stream.  There is NO obligation to follow someone back if they’re following you, but the fact that you don’t follow them back doesn’t stop them from being allowed to follow YOU.

There IS a way to protect your Twitter posts so that they’re not seen by everyone, but I don’t recommend using it unless you’re a minor (in which case you really shouldn’t be on Twitter anyhow).  The way it works is that new followers have to request to follow you, and you have the opportunity to approve or deny them.  I don’t understand why you’d want to do this on Twitter, and I never ask permission to follow anyone.  It seems very anti-Twitter.  If someone is particularly bothersome, you can unfollow them, and they probably won’t bother you.  If they’re REALLY bothersome, you can “block” them, and they won’t be able to see any of your posts or message you in any way.  If someone gets blocked by enough people, their account will be deleted from Twitter.

When considering Twitter, think of it as a giant all-inclusive networking meeting.  People are having all kinds of conversations, ranging from sports, to business, to industry news, to simple goofing off.  Whatever you want to talk about can surely be found on Twitter.  Joining in is simple.  On the Twitter website, hover your mouse pointer over the post you want to respond to, and then click on “reply”.  This will populate the form at the top of the page with @username.  Then, just type your message in 140 characters or less.  Putting an @ symbol in front of someone’s name on Twitter indicates that you’re talking to them.

Twitter has developed its own terms … some would say its own language.  Here is some Twitter terminology:

• Tweet: One post on Twitter.  If you say, “I just tweeted that”, you’re saying “I just posted on Twitter about that.”
• Retweet: Copying a tweet from someone else, and posting it on your account.  This has the affect of alerting your followers about the post.  It’s a way of rewarding a person who tweets something useful, witty, or simply interesting.  To retweet something, type “RT”, then the original poster’s username with an “@” in front of it (i.e. @sleep_better), and then their original post.
• Tweeps or Tweeple: Your friends on Twitter.
• Hashtag: A way of categorizing posts on Twitter.  To utilize hashtags, simply put the “#” symbol in front of a word. For instance, in every post I write about my area, Richmond, Virginia, I include the hashtag #rva.  Anyone who knows this hashtag will then be able to easily search for posts about Richmond.

Finding followers in Twitter is different than Facebook, mainly due to the lack of stranger anxiety and the fact that everyone can see your posts.  The first thing I always recommend to people is to write a handful posts.  When you start following people, they’ll check out your posts.  If there aren’t any, then they won’t be likely to follow back.  Also, if you write about your favorite topics, this alone is likely to gain you a few followers.  People out there have searches set up to automatically follow people who talk about certain subjects.  You’ll be amazed how one post on something like real estate can lead to a bunch of real estate agents following you.

The next thing to do after writing a few posts is to have Twitter search your email address book, just like Facebook does.  Then, do some searches for people in your area.  Try to figure out if your area has an established hashtag, and do some searches for that word.  You can also do some simple keyword searches (with or without the hashtag) that indicate your interests.  If you like golf … search for “golf”.  You’ll find golf enthusiasts, people giving information on how to play better, as well as some golf courses.

A note about spam: You will find significantly more on Twitter than on Facebook.  This is largely due to Twitter being more open than Facebook.  Remember that you’re under no obligation to follow someone back if they follow you.  If it smells like spam and looks like spam … then it probably is.  Either that, or it’s a legitimate business person who has no idea that he or she shouldn’t post a mess of advertisements on Twitter.

After doing some hunting and following people in your area … keep posting.  Followers will find you … I promise.

This isn’t a complete textbook on Facebook, nor was it meant to be.  It’s merely some information to get you started.  While you’re learning, please be sure to become a fan of EndGame PR on Facebook!

When you’re done reading this post be sure to read the sequel, A Facebook and Twitter Primer, Part 2!

A Primer on Facebook

The general idea of social media, whether it’s on Facebook, Twitter, on a blog, or somewhere else, is to provide something of value that people want to consume — whether it’s an article, blog post, video, audio, or something else.  Before launching a social media presence, think about what you’re going to do with it.  That may tell you which site is best suited for you, or that none of them are.

There are a few different types of Facebook presences:

• The first type is the simple individual account. This is what you get when you sign up for the first time.  It’s primarily good for networking with people you know, and keeping in touch with old friends by becoming their Facebook “friend”. People generally don’t like to network with strangers on Facebook because one of the primary activities on Facebook is posting pictures of your kids, grandkids, house, car, vacations, etc. When you become a “friend” of someone, unless they’ve tinkered with their privacy settings, you can see all of their pictures and news about kids, grandkids, vacations, etc. People get nervous about showing these things to people they don’t know. I call this “Facebook Stranger Anxiety”. The other two types of Facebook presences (charted below) solve this stranger anxiety problem, but you MUST have an individual account to create either of the other two.
• The second type of presence on Facebook is a Facebook Fan Page. While it looks like an individual account, it allows people to network with a company or cause without the administrator/owner of the page having to reveal pictures of his kids, grandkids, etc. to complete strangers. People who have elected to become “Fans” receive all news updates that posted on the page.
• The third type of Facebook presence is a Facebook Group. For a variety of reasons, this is great for private organizations, but not great for publicizing a business.

Finding “friends” for an individual account on Facebook is relatively simple. With 350 million registered users, surely you know SOMEONE on the site! When you sign up, you can have Facebook hunt through your email address book and look for people you email who are already on the service. Additionally, you can search on Facebook for your high school, college, organization, or anything else, and surely find people you know. Once you’ve made a few friends, look at who they’ve “friended”. Chances are, you have a mutual friend.

When I launch a Fan Page (whether for myself or a client) the first thing I do after I’m finished is invite all of the “friends” from my individual account. The idea behind this is to start seeding the page. People who are friends of these friends may then learn about the Fan Page, and join as well.

What you post on Facebook depends upon what type of presence you’re talking about. On an individual account, if you’re not using it for business purposes, you can post anything you like. On a Fan Page, it’s best to stick to the topic. It’s NOT a place to advertise on a frequent basis.  That sort of thing will cause you to lose fans quickly.

The important thing to remember about Facebook is that it’s meant to be a community, while Twitter and LinkedIn more closely resemble networking events.  If you go to Facebook expecting that if you shout the loudest, more people will hear, you’ll soon learn that you’re using the wrong strategy.

The first thing you’ll notice (click the image for a larger view) is that the look and layout are now much more in line with Fan Pages and individual profiles.  One obvious unique addition is organization information in the left sidebar, above information about group members.

So, the first question I asked myself after hearing of this redesign is, “Are groups now better than Fan Pages for businesses?”  For the answer, lets look at the pros and cons of each…

Groups have always had one huge benefit over pages: You can send a message through Facebook to every member of the group at once.  You’ve never been able to do this with a Fan Page.  If you are using Facebook to promote a business or other organization, it’s a great way to contact people and perhaps offer a coupon or other special benefit to members of your group.  It can help you create something along the lines of a “special customers” club.

The benefit that Fan Pages have had over groups is that when you post something on your Fan Page, it shows up in your fans’ news feed.  This is great for promoting your company, as the posts show up in the feed alongside status updates, pictures, and videos posted by friends of your fans.  This obviously makes your news more likely to be seen.   The problem with groups has been the lack of this feature, which made your news invisible to anyone who didn’t actually visit the group page.  This has changed somewhat with the new group redesign, as Facebook has introduced a somewhat neutered version of this feature.  Facebook explained how it works in their blog on Monday…

To ensure that you get the most interesting and relevant content from groups you’ve joined, you only will see stories [in your news feed] when one of your friends posts within a group rather than when all members post. For example, you now will see a story when your friend uploads photos from a recent party at your high school alumni group or when one of your friends posts a message on the Wall of your pick-up soccer group saying that there is a special game this week.

So what does this all mean?  If you already have a Fan Page or a group and have a decent number of fans or group members … keep the status quo.  I know from experience that it’s VERY hard to get people to move from a Fan Page to a group, or vice versa.  There’s no way to pick them up and move them all at once.  They have to do it themselves, and it’s like herding ferrets.  Until this redesign I would have recommended that any organization move from a group to a Fan Page, but it’s no longer a clear cut decision.

If you don’t currently have a group or a Fan Page, or are thinking of making a change, you have a decision to make about how you plan to use Facebook.  If you’ll be primarily posting news about your company and perhaps having discussions with your customers, then a Fan Page is the way to go.  If you’re close with your customers (i.e. you’re Facebook friends with many of them) and need a way to message all of them at once (perhaps to send a coupon) then consider starting a group.

One more note: Become a “fan” of EndGame PR on Facebook!

If you want to do it the easy way, Neville Hobson created a list on TweepML.  You can follow each of the 100 on Valeria’s list by clicking one button!  Follow this link: http://tweepml.org/PR-100/

Several attendees requested a copy of my slide presentation, so I’ve posted it here.  Thanks for inviting me!

The class will cover how REALTORS® can use Facebook and Twitter to find new clients, specifically those first time home buyers.  Social networking is showing immense growth among users who are more than 30 years old, but a large percentage of the users are still 20-somethings, an age group that is most likely to fall into that “first time home buyer” category.

Click here to download a PDF flyer about the class!

I’m very excited about this seminar, as REALTORS® are a natural fit for social networking. They’re salespeople, which means the successful ones have a lot of personality and know how to talk with people, which, after all, is what social networking is all about!

The seminar is on Wednesday, June 24 from 10 a.m. to 11 a.m. at RAR’s Three Chopt Road location, and is open to everyone.  The cost is $25, or $10 for RAR members.  If you’re able to attend, please stop me afterward to say “hi!”

Registration and directions can be found on the TRES website (which I built) by clicking here!

Blatantly promotional note: If you’re interested in setting up a seminar for your employees or organization, please contact me! I’ve presented to numerous associations and other audiences on how businesses (non-profit and for profit) can utilize media relations, social media, and social networking.  I’d love to talk with you about what I can teach your group!

Facebook and its 150 million highly addicted users (a number that’s growing rapidly) have become such a part of our culture that it’s rare to get a gathering of people together where the site doesn’t come up in one way or another.  I was astounded recently at a post-Christmas party to hear Facebook mentioned at least 10 times among the 15 people or so in attendance.

Facebook is celebrating by offering special thank you cards (electronic cards, of course) to send to your friends on the site.  I’m getting ready to send a few out now.  They’ve also posted information on the Facebook official “page” (Facebook account required for that link).

Please click on the Facebook badge above to join the EndGame PR page on Facebook!

Because of the Obama ties to the social media world, and because of the excitement surrounding his inauguration, there will be plenty of ways to interface with others online if you’re not able to attend the actual event in D.C.  Here are just a few:

Facebook: According to MediaWeek, Facebook and CNN are teaming up for the Inauguration.  Users will be able to watch the live video feed of the event on CNN, and make comments in a form that will show up on the Facebook profile.  You can expect plenty of amateur photos from the event to make their way to this site as well.

Twitter: There are too many ways to use Twitter during the inauguration to list all of them here.  One suggestion: Join the official Inauguration Committee Twitter Group.  Also, you can tag your Tweets about the inauguration with “#dctrip09″ (info leading up to the event) or “#inaug09″ (info on the day of the event).  I also saw information on at least one Tweetup in the D.C. suburb of Arlington.  Rest assured, the Twittersphere will be completely buzzing during the event.  My concern is whether the site will actually survive the traffic.

YouTube: The Inaugural Committee’s YouTube page already has plenty of behind-the-scenes footage available about inauguration prep.  If you join the group, you can upload your own videos from the scene.  You can view those videos without joining.

Flickr: The Inaugural Committee will be updating its photo stream throughout the big day.  You can expect plenty of amateur photos of the event to make their way to this site as well.

There are plenty more, including various ways to receive text messages about or from the event.  Enjoy yourself … and happy Tweeting!

For kicks, I created a page for EndGame Public Relations.  Click the badge below to go there and join in!

I’ve also created a group for my flagship podcast, Startup BizCast. Feel free to join up by clicking here!